Terms of Service

Overview

Welcome to MZ Foods. The terms “we”, “us” and “our” refer to MZ Foods.

MZ Foods operates this website and online store, including all related information, content, features, tools, products and services offered to customers (collectively, the “Services”). Our online store is powered by Shopify, which enables us to provide these Services to you.

These Terms of Service, together with any policies referenced on our website, describe your rights and responsibilities when accessing or using our Services.

Please read these Terms carefully before using our website or purchasing any products.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our applicable store policies. If you do not agree with these Terms, please do not use our Services.

Section 1 – Access and Account

By using our Services, you confirm that you are at least the age of majority in your place of residence or that you have the appropriate consent required by applicable law.

When browsing our store, creating an account, or placing an order, you may be required to provide information including your name, phone number, billing details, payment details and shipping information.

You agree that all information provided by you is accurate, current and complete.

If you create an account, you are responsible for maintaining the confidentiality and security of your account credentials and for activities carried out through your account.

Section 2 – Our Products

We make reasonable efforts to display and describe our products as accurately as possible.

However, product colours, packaging, appearance and other visual details may vary slightly from what you see on your device due to screen settings, photography, packaging updates or other factors.

Product descriptions, prices, packaging and availability may be changed at any time without prior notice.

We reserve the right to discontinue products or limit quantities available for purchase where reasonably necessary.

For food and spice products, always review the product packaging, ingredients and other information provided with the product before use, particularly if you have allergies or dietary requirements.

Section 3 – Orders

When you place an order with MZ Foods, you are making an offer to purchase the selected products.

We reserve the right to accept, reject, limit or cancel an order where reasonably necessary, including in cases involving product availability, incorrect pricing, suspected fraud, payment problems or errors in product information.

An order is considered confirmed once it has been accepted and processed by us.

Please review your order carefully before submitting it. Once an order has entered processing or dispatch, we may not be able to make changes or cancel it.

Returns, exchanges and refunds are handled according to our Return & Refund Policy.

Products purchased from our retail store are intended for personal or household use unless otherwise agreed.

Section 4 – Prices and Payment

Product prices, discounts, bundle offers and promotions may change without prior notice.

The price applicable to your purchase will be the price displayed at checkout when your order is placed.

Any applicable shipping charges, taxes or other fees will be displayed where required before completing your purchase.

You agree to provide accurate and complete billing and payment information.

Where online payment is used, you confirm that you are authorised to use the selected payment method.

Promotional offers may have additional terms, eligibility requirements or expiry dates.

Section 5 – Shipping and Delivery

We aim to process and deliver orders within the estimated delivery periods displayed on our website or communicated during checkout.

Delivery times are estimates and may be affected by courier delays, weather, public holidays, high order volumes, incorrect delivery information or circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address and contact information.

If an order arrives damaged, incorrect or incomplete, please contact us through the official customer support details provided on our website as soon as possible.

Section 6 – Returns and Refunds

Returns, exchanges and refunds are subject to our Return & Refund Policy.

Due to the nature of food products, opened, used or otherwise unsuitable food items may not be eligible for return unless they are defective, damaged, incorrect, or return rights apply under applicable law.

Customers should inspect their orders after delivery and report damaged, defective or incorrect products as soon as reasonably possible.

Section 7 – Intellectual Property

Unless otherwise stated, the content available through the MZ Foods website, including our branding, logos, product photographs, graphics, text, designs and other original materials, belongs to MZ Foods or is used with appropriate permission.

Our content may not be copied, reproduced, distributed, modified, republished or commercially exploited without appropriate permission, except where permitted by applicable law.

The MZ Foods name, branding and associated designs may not be used in a way that falsely suggests an association, endorsement or partnership with MZ Foods.

Section 8 – Optional and Third-Party Tools

Our website may provide access to tools, applications or services operated by third parties.

We may not control these third-party services and cannot guarantee their availability, accuracy or performance.

Your use of third-party tools or services may also be subject to the terms and policies of the relevant third party.

Section 9 – Third-Party Links

Our Services may contain links to third-party websites or services.

MZ Foods is not responsible for the content, availability, security, privacy practices or accuracy of third-party websites.

If you choose to visit or purchase through a third-party website, you should review its applicable terms and policies before proceeding.

Section 10 – Relationship with Shopify

MZ Foods uses Shopify technology to operate and provide our online store.

However, purchases made through our store are transactions between the customer and MZ Foods.

Shopify provides the ecommerce technology used by the store but is not the seller of MZ Foods products.

Section 11 – Privacy

Personal information submitted through our website is handled in accordance with our Privacy Policy and applicable privacy requirements.

Because our online store uses Shopify, certain information may also be processed by Shopify and other service providers that help us operate our website, process payments, fulfil orders or provide related Services.

Please review our Privacy Policy for further information about how personal information is collected, used and handled.

Section 12 – Customer Reviews and Feedback

If you submit a review, suggestion, comment, image or other feedback to MZ Foods, you confirm that you have the right to provide that content.

You must not submit content that is unlawful, misleading, abusive, defamatory, infringing or otherwise inappropriate.

Where permitted by applicable law, MZ Foods may use customer reviews and feedback for operating, improving and promoting our products and Services.

Section 13 – Errors, Inaccuracies and Omissions

Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, discounts, availability, shipping charges or other information.

We reserve the right to correct errors and update inaccurate information.

Where an error materially affects an order that has already been placed, we will handle the matter in accordance with applicable consumer laws and our store policies.

Section 14 – Prohibited Uses

You may only use our website and Services for lawful purposes.

You must not use the Services to:

• Violate applicable laws or regulations.

• Infringe intellectual property or other rights.

• Submit false, fraudulent or misleading information.

• Harass, threaten or abuse another person.

• Introduce viruses, malicious code or harmful technology.

• Attempt to gain unauthorised access to our website or systems.

• Collect personal information about others without appropriate authority.

• Engage in spam, phishing, fraud or other deceptive practices.

• Interfere with the security or proper operation of the website.

We reserve the right to restrict or terminate access where misuse of our Services occurs.

Section 15 – Termination

We may suspend or terminate access to all or part of our Services if these Terms are materially violated, where required by law, or where necessary to protect our business, customers or systems.

Any obligations or provisions that are intended to continue after termination will remain applicable.

Section 16 – Disclaimer

Information provided through our website is intended primarily to provide general information about MZ Foods and our products.

Product information should not be treated as professional medical or nutritional advice.

If you have allergies, dietary restrictions, health concerns or questions about whether a food product is suitable for you, review the product label and seek appropriate professional advice where necessary.

Nothing in these Terms excludes rights or protections that cannot legally be excluded under applicable consumer law.

Section 17 – Limitation of Liability

To the fullest extent permitted by applicable law, MZ Foods will not be responsible for indirect, incidental, special or consequential losses resulting from the use of our Services or products.

Nothing in these Terms is intended to exclude or restrict liability where doing so would be prohibited by applicable law.

Section 18 – Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of our Services, violation of these Terms, or infringement of another party’s rights.

Section 19 – Severability

If any provision of these Terms is determined to be unlawful, invalid or unenforceable, that provision will be limited or removed to the minimum extent necessary.

The remaining provisions will continue to apply.

Section 20 – Waiver and Entire Agreement

If MZ Foods does not immediately enforce a provision of these Terms, this does not mean that we waive our right to enforce it later.

These Terms, together with the policies referenced on our website, constitute the agreement governing your use of our Services.

Section 21 – Assignment

You may not transfer your rights or obligations under these Terms without our prior permission where such restriction is permitted by law.

MZ Foods may transfer its rights or obligations where permitted by applicable law.

Section 22 – Governing Law

These Terms will be governed by the laws applicable to MZ Foods and its operations, subject to any mandatory consumer rights or protections that apply in the customer's jurisdiction.

Any dispute will be handled by the courts or other competent authorities having jurisdiction under applicable law.

Section 23 – Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our Services, business practices, policies or legal requirements.

The latest version will be available on this page.

Your continued use of our Services following an update constitutes acceptance of the revised Terms to the extent permitted by applicable law.

Section 24 – Contact Us

If you have questions about these Terms of Service, an order, or any of our store policies, please contact MZ Foods through the official contact information provided on our website.