Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, unopened, and in its original packaging. You may also be required to provide proof of purchase.

To start a return, please contact us through our official customer support channel. If your return is accepted, we will provide instructions on how and where to send your package.

Items sent back to us without first requesting a return may not be accepted.

Damages and Issues

Please inspect your order as soon as you receive it.

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible so we can review the issue and provide an appropriate solution.

We may request photos or other information to help us assess the problem.

Exceptions / Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, or product quality reasons.

These may include:

• Opened or used food products

• Perishable goods

• Personalised or custom-made products

• Personal care or hygiene products

• Products that have been damaged after delivery

• Gift cards

For food and spice products, returns may only be accepted if the product is unopened, unused, and in its original packaging, unless the item arrived damaged, defective, or incorrect.

Sale or clearance items may also be non-returnable unless they are damaged or incorrect when delivered.

Exchanges

If you would like a different product, the easiest option is usually to return the eligible item first.

Once the return has been approved, you can place a separate order for the product you want.

European Union 14-Day Cooling-Off Period

If an order is being shipped to a country within the European Union, you may have the right to cancel or return your order within 14 days, subject to applicable consumer protection laws.

Returned items must normally be unused, unopened, and in their original packaging, with proof of purchase where required.

Some products, including certain food, hygiene, personalised, or perishable products, may be excluded from this right.

Refunds

Once we receive and inspect your returned item, we will let you know whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow up to 10 business days for the refund to be processed after approval. Your bank, payment provider, or card issuer may require additional time before the refund appears in your account.

If there is a delay with an approved refund, please contact us through our official customer support channel.

Return Shipping

Return shipping costs may be the responsibility of the customer unless the item was damaged, defective, incorrect, or otherwise eligible for a free return under applicable law.

Please do not send any product back until your return request has been approved and return instructions have been provided.

Contact Us

If you have any questions about returns, refunds, exchanges, or damaged products, please contact us through the official contact details listed on our website.